To help you navigate our site better and make your shopping experience easier, we have provided answers to some frequently asked questions. You are always welcome to call our customer service if your question remains unanswered.

What products are available at is an online extension of your TramPlus store with a wider range of medical and general products. You can purchase anything that you usually buy at a TramPlus store plus more. Just type the name of the product you need in our search box and select from the displayed options to start shopping.

How do I place an order?

For placing a new order, go to online orders, type the name of the product you wish to purchase in the search box, select from the displayed options, review the product details, enter a quantity and add to cart. Once all required items are added to the cart, click on checkout, verify the order, select a delivery mode and enter the required details and submit the order.

You will receive a confirmation mail to your registered email ID with the order details and an SMS on your registered phone number updating you about the order status.

If you order contains medicines please show your prescription to our delivery assistant or store assistant at the time of receipt of the products and payment.

Do I have to be a existing TramPlus customer to shop at

No. is open to new and returning customers. If you are an existing customer of TramPlus and have a store issued TramPlus Card or ID, by creating an online account and registering your card, you will be able to view and print all your previous bills and conveniently reorder from them.

Do I have to create an account to shop at

Yes, it is mandatory to create an account on to be able to shop online. Even if you are an existing TramPlus customer, you are required to create an online account for yourself to shop at While creating the account or at a later point of time, you will be able to combine your online and offline accounts to:

  1. View or print your previous bills
  2. Reorder products conveniently
  3. Track your ValuePlus loyalty points

How do I create an account?

Click on SIGN IN/REGISTER at the top of any page on the website. Then click on Register now. Enter your email address and password. Re-enter your password to create an account. Your email ID will be used as your default username for your account.

While choosing a password, please remember that:

  1. Passwords are case sensitive. For example Password and password will be treated as different from one another.
  2. Passwords must be of 6 or more characters.
  3. Adding numbers and special characters to your password will make them difficult to hack.

While registering, you can opt to combine your offline TramPlus ID to your online account by providing your TramPlus ID or registered phone number. You will be required to enter a verification code sent to your phone to complete the registration process.

If you are not an existing TramPlus customer, you can create a TramPlus ID while completing the registration process.

You have an option to do this anytime later by visiting the ‘My Account’ section of the website.

I have a TramPlus store issued Customer ID number. How do I link it to my online account?

At the time of online account creation, select the option “I have a store issued TramPlus ID” and follow the instructions. You will be required to enter a verification code sent to your registered mobile number to complete the process. Alternatively, if you have already created an online account, go the My Account, then click My TramPlus Card. Select the box ‘Register my store issued TramPlus Card’. Provide your TramPlus Card no and registered mobile no. and follow the instructions.

I am a registered user. How do I Edit/Manage MY ACCOUNT?

You can edit/update/manage your personal information, including your name, address, contact information and password at any time. To access your account, click on SIGN IN/REGISTER. Once logged in, click on the down arrow beside your name and click My Account. You will also be able to view your order history here.

It is important to keep your account information accurate and up to date, since our customer service will be unable to help you if you are not able to verify the information provided by you in your account.

My email ID has changed. What should I do?

Since your registered email ID is your unique user ID, we use this to keep track of all your transaction related information. This cannot be changed without creating a new account. You can continue to use this email ID as your username and update the contact email address in your My Account page. Once this is done, you will receive all communications at this new email address. However your user ID for logging into your account will remain the same.

I forgot my password. What should I do?

If you forget your password, we can email you a new, secure password. Click on SIGN IN/REGISTER at the top of any page on the website, and click on Forgot Password and enter your registered email ID and submit. We will send you a mail on your registered email ID with instructions on creating a new password.

Are any delivery charges applicable for online orders?

Yes, delivery charges may be applicable for some orders. This will depend on the destination address and order amount. Delivery charges will be communicated on the order review page before confirmation and payment.

How do I pay for the order?

At we have multiple payment options available for the customers. Customers can choose to pay through Debit/Credit/Net Banking/Wallets at the time of creating orders. We also have COD option available for selected locations. You are requested to select your locality to check if COD services available in your location.

How do I submit my prescription for medicine purchases?

You can upload prescription from your computer or from the list of saved prescription in your registered account. TramPlus representative will verify the prescription for order before confirmation. Alternatively, have your prescription to be displayed to our delivery assistant or store assistant at the time of receipt of products. Please note that we will not be able to handover any medicine without a valid prescription.

Does my order has any expiry date for pick up?

Yes. The order placed by the customer expires after 7 days from the time when customer receives a message informing him about the readiness of the order for pick up. All the expired orders are cancelled automatically and informed to the respective customers through a message on the registered mobile number.

How do I cancel an order?

For guidance on returns and cancellations, Please call us or mail us